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Problem – Missing Customer Calls & Leads
Every missed call is a missed opportunity. When customers call after business hours, during lunch breaks, or when your team is already on the line, they often hang up and call your competitor instead. Studies show that 80% of callers won't leave a voicemail, and businesses lose an average of 62% of potential customers who can't reach someone immediately. For service-based businesses, this translates to thousands of dollars in lost revenue every month. Even worse, you have no data on who called, what they needed, or when they're most likely to reach out—making it impossible to optimize staffing or follow up effectively. Traditional answering services are expensive, often provide poor customer experiences, and don't integrate with your systems. Meanwhile, your team wastes time playing phone tag, manually logging call details, and trying to prioritize which leads to follow up with first. The problem isn't just about answering phones—it's about capturing every opportunity, qualifying leads intelligently, and ensuring no potential customer slips through the cracks while maintaining a professional brand experience 24/7.
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Lyra customers receive dedicated support with faster response times, custom training sessions, and direct access to our AI engineering team for optimizations and enhancements.
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